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DEXscan™ The Digital Experience Assessment™

Do You Really Understand the Perception of the Digital Experience You Deliver?

DEXscan screen shot
With Hailee, our digital advisor, clients look inside the minds of their workgroups to get and keep digital transformations on track. The image is a digital friction model visualized by a human digital twin linked to employees. Within the red lines is your target, green is a comparative DEX peer benchmark, and black is your current position. Move the black line inside the red lines, and your transformation is on track! (Click image to expand.)

DEXscan is the dedicated evaluation service ensuring a thorough analysis of digital experience against benchmarks.

Let's Talk about your DEX

 

DEXscan delivers a precise diagnosis of where your digital workplace is failing expectations and exactly what to fix first to restore productivity, satisfaction, and business value.

  1. The clarity of your strategy for digital product and service experience:
    • Discovering what employees want and need from their technology
    • Uncovering what is holding your digital employee experience back
    • Recovering organizational advantage by aligning resources for the best experiences
  2. How technology and business teams work together (tells us immediately where you have bottlenecks)
  3. Value perception (the impact your digital workplace solutions have from a business risk viewpoint)
  4. Desired experience (what employees want and consider the best experience available anywhere)
  5. Actual experience (perception of how well your current solution meets employee needs)
  6. Minimum & Maximum viable experiences (the tipping points for optimized productivity and cost)
  7. The tolerance zone (your optimized delivery targets for digital employee experience)
  8. Industry benchmarks (AI-curated by technology solution type)
  9. Experience gap analysis (AI-augmented roadmap to higher engagement, productivity, and value creation)

 

Common reasons leaders run a DEXscan assessment

If any of these are true, DEXscan will isolate the drivers and show what to change first.

  • IT satisfaction scores are low.
  • You keep fixing the same issues over and over.
  • Employees and others using your solution are dissatisfied and complaining.
  • Survey results aren't translating into action and nothing is improving.
  • Product and service teams are missing expectations across different audiences.
  • It's unclear what the solution is for, for whom, or why, and alignment is slipping.
  • Engineering and support are misaligned, and friction repeats.
  • Leaders can't confidently align resources to improve experience and outcomes.
  • Operational support is under-designed, and delivery quality erodes over time.

 

DEXscan process

  • Intake: confirm the workgroup, solution scope, and diagnostic question.
  • Diagnose: capture expectations, perceptions, and value signals from participants.
  • Model: create a Workgroup Human Digital Twin for use with Hailee.
  • Readout: deliver the DEXscan report and an execution-ready improvement roadmap (PPT deck).

Your upfront time is limited to kickoff and providing as few as 3-5 participant names.

Book a Call to Discuss

 

DEXscan Pricing

The cost of the assessment is USD 14,500 (prepaid.)

Included are:

  • DEXscan for one technology solution and one workgroup.
  • DEXscan report with findings and recommendations.
  • 90-minute virtual readout clinic.

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