Model Workgroups • Quantify Friction • Direct Action • Sustain Results
Fix your digital transformation.
Capture its promised value.
AI-powered insight from your digital workplace in under 48 hours. No scoping calls. No SOWs. No waiting.
You bought the system. Now get the results.
Hailee™ shows you why your digital systems aren't delivering—and what to fix first.
See where work breaks down
Find where digital tools and processes are slowing teams down.
Understand the cost of friction
Measure how much productivity, time, and value are being lost.
Prove the improvement
Demonstrate recovered productivity, speed, and capacity.
Identify what matters most
Determine which problems are worth fixing first.
Turn complaints into evidence
Convert employee experience issues into defensible business cases.
Align leaders around the problem
Establish a shared understanding between IT, operations, and business leaders.
Fix the right things
Target the systems, workflows, and policies that create the most friction.
Explain why the tech fails
Reveal the process, policy, and design issues causing the breakdowns.
The Digital Experience Doctor™
Hank Marquis, PhD, FBCS, CITP
Digital Experience Psychometrician
Don't let silent digital friction derail your digital transformation. Use Hailee to turn hidden experience into decision-grade insight.
Get Decision-Grade Clarity In 48 Hours.
No Guessing.
No Dashboards.
“Most leaders of failing transformations know they've got a problem. Many sense the problem is around digital friction. Fewer know that solving digital friction is systemic, not technical. That's why I focus on how to find and fix the organizational root causes of experience failures, not just their symptoms.
With Completely Satisfied and today's AI and digital twin technology, that visibility is finally possible.”
— Hank Marquis