The method behind Hailee.™
Drive productivity improvements by using digital experience as insight.
Hailee applies the Completely Satisfied method to turn digital experience into operational insight.
START WITH COMPLETELY SATISFIED
The complete approach for improving digital employee experience, productivity, and profits.
Completely Satisfied explains how to identify digital friction, measure its business impact, and improve digital employee experience, productivity, and profits systematically. Hailee accelerates these same outcomes by applying the approach continuously and at scale.
One of 50 Books Thinkers360 Says You Should Read!
“Stunning insights into the subject and all conveyed with a conversational style that has just carried me along.”
— Bhupinder D'Mahi Investor, Entrepreneur, Independent Researcher
The Approach Behind Hailee and Workgroup Human Digital Twins
“With the release of his new book Completely Satisfied, Hank has provided a detailed roadmap for IT leaders that is comprehensive, timely, and relevant. It's packed with decades of know-how and actionable guidance critical to moving from an issue-driven, reactive orientation to one that is proactive and entirely focused on delivering value to those that consume IT products and services. Do yourself a favor and rip this book apart! Take the time to consider Hank's recommendation and get started on your satisfaction journey – you won't be sorry.”
—Ken Gonzalez, IT Industry Advisor & Former Gartner Analyst
Find Completely Satisfied on Amazon, Apple Books, Barns & Noble, and More
Completely Satisfied — What You'll Learn
“From inspiration from your book I put together an experience team (Portal Experience Team or P.E.T.) Thanks for everything.”
— Mitch P., USC
Get the templates I reference in Completely Satisfied to apply the methods in your own environment. These templates include the Service Concept, Styles of Satisfaction, Satisfaction Flow Chart, and Satisfaction Evaluation Statement. Please fill in and submit the form below.
| 01 | Break digital experience into measurable components you can manage and improve. |
| 02 | See how digital experience directly drives productivity and business results. |
| 03 | Define clear digital performance standards aligned to employee and business needs. |
| 04 | Prioritize and close the gaps between expected and actual digital experience. |
| 05 | Verify that improvements deliver productivity and profit—and sustain them over time. |
“Completely Satisfied is a welcome addition the limited number of books about capturing and improving digital employee experience. Wherever you are in your IT satisfaction improvement journey, it has something to offer. IT satisfaction improvement is a journey, and Completely Satisfied guides you step by step.”
— Mark Smalley, lead editor ITIL© 4 High-velocity IT and content editor XLA© Pocketbook
