Look inside Completely Satisfied
One of 50 Books Thinkers360 Says You Should Read in 2024!
Nail IT Satisfaction for Employee Experience, Productivity & Profits
Get free previews at Amazon, Apple, Barns & Noble, and more!
Image of Apple Books reader showing table of contents. Click to expand.Your approach to delivering brilliant digital workplace experiences — defined!
Completely Satisfied goes beyond teaching you what IT satisfaction is and why you should care. It gives you a step-by-step approach that any IT leader can follow to improve IT satisfaction for their IT solutions, services, or products. My book will teach you how to find the perfect balance between employee experience, productivity, and profits.
"With the release of his new book Completely Satisfied, Hank has provided a detailed roadmap for IT leaders that is comprehensive, timely, and relevant. It's packed with decades of know-how and actionable guidance critical to moving from an issue-driven, reactive orientation to one that is proactive and entirely focused on delivering value to those that consume IT products and services. Do yourself a favor and rip this book apart! Take the time to consider Hank's recommendation and get started on your satisfaction journey – you won't be sorry."
—KennethGonzalez.com, IT Industry Advisor & Former Gartner Analyst
Completely Satisfied — what you'll learn
"From inspiration from your book I put together an experience team (Portal Experience Team or P.E.T.) Thanks for everything."
—Mitch P., USC
Get the templates I reference in Completely Satisfied. These templates include the Service Concept, Styles of Satisfaction, Satisfaction Flow Chart, and Satisfaction Evaluation Statement. Please fill in and submit the form below.
| 01 | How to break IT satisfaction down into five parts so you can control them. |
| 02 | How the parts work together to create IT satisfaction and dissatisfaction. |
| 04 | How to use three distinct experience zones to your advantage. |
| 03 | How to optimize IT satisfaction costs and experience for solutions and workgroups. |
| 05 | How to leverage discontent to understand what changes are essential to make right now and why. |
"Completely Satisfied is a welcome addition the limited number of books about capturing and improving digital employee experience. Wherever you are in your IT satisfaction improvement journey, it has something to offer. IT satisfaction improvement is a journey, and Completely Satisfied guides you step by step."
—Mark Smalley, lead editor ITIL© 4 High-velocity IT and content editor XLA© Pocketbook
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