THE PERFORMANCE BLUEPRINT
Turn frontline experience into the evidence you need to drive performance.
Use the 5-step science of Completely Satisfied™ to restore productivity—whether you're building your own strategy or looking for a guided recovery.
Most books ask for your time before they earn it. This one doesn't.
Start with the free introduction and decide for yourself. It explains why digital work breaks down and how to see the root causes clearly enough to fix them. If the logic resonates, you can keep going.
The manual for improving execution and corporate profits.
Completely Satisfied is the engineering plan for workgroup execution. You can use it as a DIY manual to identify digital friction and measure its business impact, or use Hailee™ to do the heavy lifting for you.
- The DIY Path: Read the book to learn the Zone of Tolerance and the Gaps Model. It is the systematic way to connect experience to your company's bottom line.
- The Guided Path: Use the Hailee AI Advisor. She automates the science to do in minutes what used to take months. Hailee turns digital experience into operational insight in under 48 hours.
Choose your path:
- Read the free introduction now. No form. No friction.
- Unlock the full book. Connect on LinkedIn or share your email to read the full manual.
- Become a Partner. If you're a pro looking to offer Hailee to your own clients, join the ecosystem.
Click to zoom Completely Satisfied table of contents.The Approach Behind Hailee and Workgroup Human Digital Twins
“With the release of his new book Completely Satisfied, Hank has provided a detailed roadmap for IT leaders that is comprehensive, timely, and relevant. It's packed with decades of know-how and actionable guidance critical to moving from an issue-driven, reactive orientation to one that is proactive and entirely focused on delivering value to those that consume IT products and services. Do yourself a favor and rip this book apart! Take the time to consider Hank's recommendation and get started on your satisfaction journey – you won't be sorry.”
—Ken Gonzalez, IT Industry Advisor & Former Gartner Analyst
Find Completely Satisfied on Amazon, Apple Books, Barns & Noble, and View authorized resellers
Completely Satisfied — What You'll Learn
“From inspiration from your book I put together an experience team (Portal Experience Team or P.E.T.) Thanks for everything.”
— Mitch P., USC
Get the templates I reference in Completely Satisfied to apply the methods in your own environment. These templates include the Service Concept, Styles of Satisfaction, Satisfaction Flow Chart, and Satisfaction Evaluation Statement. Please fill in and submit the form below.
| 01 | Break digital experience into measurable components you can manage and improve. |
| 02 | See how digital experience directly drives productivity and business results. |
| 03 | Define clear digital performance standards aligned to employee and business needs. |
| 04 | Prioritize and close the gaps between expected and actual digital experience. |
| 05 | Verify that improvements deliver productivity and profit—and sustain them over time. |
“Completely Satisfied is a welcome addition the limited number of books about capturing and improving digital employee experience. Wherever you are in your IT satisfaction improvement journey, it has something to offer. IT satisfaction improvement is a journey, and Completely Satisfied guides you step by step.”
— Mark Smalley, lead editor ITIL© 4 High-velocity IT and content editor XLA© Pocketbook
