How much time do employees waste struggling with IT solutions? See the rewards of IT removing this "digital friction" by calculating your savings!
Digital Friction Loss Calculator
Digital Effort Score™ is an actionable IT satisfaction metric of user performance. It shows the causes and costs of employee time lost due to digital friction.
Detailed ROI Analysis & Assumptions
Savings Basis
This report calculates the costs of digital friction. It uses benchmarks to show lost revenue and productivity. The formula is:
INDUSTRY CoD BENCHMARK X PERCENT DIGITAL FRICTION X NUMBER OF EMPLOYEES
Engagement, Efficiency, and Effectiveness panels show results by digital friction cause.
Savings Potential is the annualized dollar value loss of recoverable time.
Workdays Recoverable reflect the cumulative loss of productivity.
Revenue Equivalence is the loss in terms of gross revenue. More...
Higher Employee Engagement & Reduced Turnover
Savings Potential
Workdays Recoverable
Revenue Equivalence
Streamlining IT helps employees feel more engaged at work. When we make tasks smoother and quicker, it also makes our customers happier, and our company earns more money. Plus, it saves each worker minutes daily, up to days each year.
The Calculation
This ROI is primarily from better employee focus due to higher confidence in their digital workplace solutions — the Assurance determinant — representing 18% of IT satisfaction.
Efficiency Gains from Better Fitness for Purpose
Savings Potential
Workdays Recoverable
Revenue Equivalence
Fitness for purpose shows how well IT meets specific business or user needs. Improving fitness for purpose saves time by making interfaces easier to use and IT solutions more reliable.
Considering your company's size, you could save 23 minutes daily, up to 92 hours per year, or 11.5 extra days annually per employee. Imagine giving your team that much more time!
The Calculation
Fitness for purpose represents 46% of total digital friction and includes 37% Reliability and 9% Tangibles.
Effectiveness Improvements from Tuned Fitness for Use
Savings Potential
Workdays Recoverable
Revenue Equivalence
Fitness for use is how well IT helps employees do their jobs and solve issues quickly. It's also about how well IT workers listen to what employees need. When they work together, employees are more productive, and IT systems are easier to use. Fitness for use shows how well IT systems fit what people want.
Improving Fitness for Use could save workers about 23 minutes daily, up to 23 hours (around 23 days) a year.
The Calculation
Fitness for use represents 36% of total digital friction and comprises the Responsiveness and Empathy determinants at 23% and 13%, respectively.
*Results rounded to nearest whole number.
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