A HUMAN-CENTRIC APPROACH
Turn frontline experience into the evidence you need to move the needle.
Trade gut-feel sentiment for digital psychology to get a defensible recovery plan in under 48 hours.
“Business success isn't about having better technology; it's about using technology better.”
— Dr. Hank Marquis, in FORBES
Sentiment shows how workgroups feel. The digital psychology in Completely Satisfied™ shows what works, what doesn't, why, and how to fix it.
My approach to enterprise application recovery starts with five "simple" questions. Using 3D Human Digital Twins™ of your frontline and Hailee™ agentic AI, you can answer these questions in seconds and begin identifying true organizational root cause in minutes, not months.
Assessment — Reveals why frontline reality deviates from your leadership intent.
Diagnosis — Quantifies what execution failure costs in value leakage terms.
Prognosis — Identifies where leadership intervention will have the greatest impact on ROI, measured against both internal goals and external baselines.
Prescription — Aligns leaders on the decisions required to fix the design and delivery of enterprise applications.
Recovery — Verifies that improvements hold and captured value does not fade over time.
Click to zoom Approach.Complex engagements shaped my approach and how Hailee guides you to find and fix root causes fast.
The Science of Workforce Integrity
DEXscan™ creates a 3D Human Digital Twin™—a structured model of how teams actually experience technology in the heat of delivery. These twins combine Experience, Actions, and Business Value to model your optimal performance threshold—the point where digital friction overwhelms even strong performers and work starts breaking down. Hailee uses the twin to show you where execution integrity is at risk, why, what to fix first, and how to recover.
- Telecom: top mobile operator and broadband multinational internet service provider.
- Financial Services: large financial institutions, a major market exchange, and a global VC firm
- Software and High-Tech: enterprise software vendors, cloud platforms, and industry analysts
- Higher Education: large research universities
- Healthcare: integrated health systems and national healthcare organizations
- Government: federal, state, and municipal agencies, including defense and civilian operations
- Industrial: energy, manufacturing, and diversified industrial enterprises
- Consulting: management and communications consultancies
Digital investment success needs a frontline with smooth, frictionless tech.
Reducing execution friction helps meet board-level goals and improves value realization. My approach stops the 'rebooting' of digital problems by fixing the organizational root causes themselves. Hailee makes the value leakage visible, so you can stop managing symptoms and start leading with forensic evidence. Ask me how!
The Digital Experience Doctor™
Hank Marquis PhD, FBCS, CITP
Help for leaders of underperforming enterprise applications.
As IT becomes a commodity, the importance of it actually increases... Success depends on taking control of the people and processes that ensure results.
Hank Marquis | Featured in MIT Sloan Management Review
“Hank Marquis perfectly captures the subtle yet profound shift in thinking IT leaders need to make to deliver IT products and services that improve digital employee experience.”
— Larry Cooper, Chief Strategy Officer, The Hive Professional Network