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Solutions | DEXshop

FROM INSIGHT TO ACTION

Build a recovery plan with delivery teams and your frontline.

Use DEXshop™ to turn DEXscan™ evidence into shared priorities, recovery goals, and a practical plan in 2 days.

 

schedule a DEXshop briefing

Reconcile Intent and Recovery

By the time you reach DEXshop, you already know what's breaking down and why. The pressure now is turning those findings into a plan you can defend upstairs and get adopted downstairs. DEXshop closes that gap in two days.

Align on One Reality

You get leaders, delivery teams, and the frontline working from the same evidence. Instead of rehashing opinions or fighting over priorities, the group aligns on a recovery plan, what good looks like, and how recovery moves forward.

Turn Findings into Decisions

DEXshop is a proven approach that builds action, not just agreement. At the University of Southern California, these insights led to a dedicated Portal Experience Team to turn data into results. USC leadership credits the process for the "inspiration" to build a team that works.

Book Your DEXshop Call Today

Use DEXshop™ to turn DEXscan™ findings into a recovery plan your leaders can defend and your teams can execute. Leave with clear priorities, defined ownership, and next steps that move recovery forward. Book a call today to discuss DEXshop.

Hailee DEXscan image.Hailee Experiogram. Click to view large image.

Figure 1. An Experiogram for a sales workgroup using CRM. See examples for other enterprise application samples.

The black line in this Experiogram shows that responsiveness is the primary constraint and affects Sales users most when managing accounts. In DEXshop, leaders use benchmarked evidence (green line) and frontline insights (red lines) to confirm priorities, set defensible goals, and build a prioritized recovery plan.

DEXscan creates the twin. DEXshop™ builds the plan. DEXLR8™ provides the guidance. You take the win.

“From inspiration from your book I put together an experience team (Portal Experience Team or P.E.T.) Thanks for everything.”
— Mitch P., USC

“Fantastic and very thorough. [Hank] Made himself available outside of class to provide even greater insight and assistance. Looking forward to future collaboration.”
— R.H., Windward Consulting

“Hank is a wonderful instructor — good examples, kept our attention, went through some difficult material with ease so we could understand it.”
— Service Desk Supervisor, TX, USA

Reconcile leadership intent and align your teams to act on forensic insights.

DEXshop aligns your leadership and operations teams around a defensible recovery plan to eliminate value leakage. Delivered virtually or in-person, from executive sessions to workgroup workshops, with optional 1:1 coaching for your individual role.

Who Benefits from DEXshop? DEXshop helps application leaders in:

▶▶ Smaller organizations
Teams wearing multiple hats and under pressure to get more value from enterprise applications, faster.

▶▶ Medium-sized functions
Groups that have grown well, but now feel stuck because their enterprise applications are no longer helping the business move faster.

▶▶ Units in large enterprises
Leaders caught between the business and technology units who are trying to get business productivity back on track to improve how frontline teams experience the applications they depend on.

Sample 2-day DEXshop Agenda

Day 1

  • What great digital employee experience does for employees, firms, and technology providers
  • Symptoms of digital employee experience problems
  • How co-creating with consumers builds trust and visibility
  • The 5 dimensions of employee digital experience and how to use them
  • Digital Friction: What it is, where it comes from, and how to resolve it.
  • How to discover employees needs, uncover what holds experience back, and recover organizational agility and advantage
  • Exercise: Troubleshooting common DEX problems

Day 2

  • Dealing with common challenges: ego, time, over-promising, etc.
  • Building tech solutions with employee digital experience as your compass
  • Components of experience: Value, Desired, and Actual perception measurements
  • Exercise: developing measurable improvements tied directly to employee digital experience
  • Exercise: creating a value proposition for an employee segment
  • Wrapping up: blue-printing employee digital experience capability

Work with an experienced DEX facilitator to turn insight into a practical roadmap.

DEXscan™

The DEX Assessment™

Create AI-driven digital twins of enterprise application frontlines.

DEXLR8™

The DEX Accelerator™

Speed and scale success with 12 weekly guidance sessions. Requires DEXshop.

Such changes appear simple in hindsight, but they are not obvious, and your savings could be in the millions of dollars.

Hank Marquis | Featured in InformationAge