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Solutions | DEXshop

DEXshop™ uses your frontline twin to turn digital friction into a justified P&L business case

Build your enterprise application recovery plan in 2 days.

DEXshop aligns your teams by using DEXscan findings to build a defensible recovery plan together.

 

schedule a DEXshop briefing

Reconcile leadership intent and plan recovery.

Use Experiograms™ like the one on the right to see exactly where execution friction hits hardest—like the responsiveness gap killing your Sales performance. No more guessing; just a clear, forensic path forward.

Use your frontline digital twin and Hailee™ to identify and solve the organizational root cause. Define what to change, know why, and act with confidence.

The Result? A defensible P&L business case.

Restore performance where it matters most. Hailee works for any enterprise application and any "Success Tax" you want gone.

Hailee DEXscan image.Hailee Experiogram. Click to view large image.
In this example responsiveness is the primary constraint and it affects Sales users most when are managing accounts. DEXshop uses this evidence to focus investigation and create a prioritized plan to restore CRM Sales performance.

DEXscan™ creates the twin. DEXshop™ builds the plan. DEXLR8™ provides the guidance.

You take the win.

“Fantastic and very thorough. [Hank] Made himself available outside of class to provide even greater insight and assistance. Looking forward to future collaboration.”
— R.H., Windward Consulting

“Hank is a wonderful instructor — good examples, kept our attention, went through some difficult material with ease so we could understand it.”
— Service Desk Supervisor, TX, USA

Reconcile leadership intent and align your teams to act on forensic insights.

DEXshop aligns your leadership and operations teams around a defensible recovery plan to eliminate value leakage. Delivered virtually or in-person, from executive sessions to workgroup workshops, with optional 1:1 coaching for your individual role.

Who Benefits from DEXshop


Smaller organizations

Multi-function orgs that are struggling to speed business time-to-value.


Medium-sized functions

Firms whose product development and growth have reached a plateau.


Units in large enterprises

Leaders lagging in their transformation or looking to improve employee digital experience.

 

Sample 2-day DEXshop Agenda

Day 1

  • What great digital employee experience does for employees, firms, and technology providers
  • Symptoms of digital employee experience problems
  • How co-creating with consumers builds trust and visibility
  • The 5 dimensions of employee digital experience and how to use them
  • Digital Friction: What it is, where it comes from, and how to resolve it.
  • How to discover employees needs, uncover what holds experience back, and recover organizational agility and advantage
  • Exercise: Troubleshooting common DEX problems

Day 2

  • Dealing with common challenges: ego, time, over-promising, etc.
  • Building tech solutions with employee digital experience as your compass
  • Components of experience: Value, Desired, and Actual perception measurements
  • Exercise: developing measurable improvements tied directly to employee digital experience
  • Exercise: creating a value proposition for an employee segment
  • Wrapping up: blue-printing employee digital experience capability

Work with an experienced DEX facilitator to turn insight into a practical roadmap.

DEXscan™

The DEX Assessment™

Create AI-driven digital twins of enterprise application frontlines.

DEXLR8™

The DEX Accelerator™

Speed and scale success with 12 weekly guidance sessions.

Such changes appear simple in hindsight, but they are not obvious, and your savings could be in the millions of dollars.

Hank Marquis | Featured in InformationAge