Ask Hailee

DEXshop™ is the Digital Experience Workshop™.

Get your teams aligned and ready to fix your transformation by co-developing a plan.

DEXshop workshops turn DEXscan™ insight into plans by using face-to-face training and facilitation.

 

Schedule a DEXshop Briefing

Align teams and plan recovery across technology and business teams.

Using the Hailee™ Experiogram™ Workgroup Digital Twin™ as depicted in Figure 1, you can see that responsiveness is the primary constraint and that it has the greatest business impact when Sales professionals try to manage accounts.

The objective is immediate alignment. Teams leave DEXshop with a shared understanding of the friction, the priorities, and the actions required to improve performance.

In the workshop, your facilitator uses this evidence to guide you through the steps to identify and solve the root cause. You and your team will use Hailee to define what to change—and you will know why and act with confidence.

The result is a clear, prioritized action plan to address CRM responsiveness and restore Sales performance where it is affected most. Of course, Hailee, DEXscan, and DEXshop work with any digital workgroup for any application.

 
DEXscan screen shot
Figure 1. This DEXshop view builds on the DEXscan Experiogram to highlight what to address first. It shows that Responsiveness is the primary constraint and that it has the greatest business impact when Sales users are managing accounts. DEXshop uses this evidence to focus investigation and create a prioritized plan to restore CRM Sales performance.

“Completely Satisfied is a welcome addition the limited number of books about capturing and improving digital employee experience. Wherever you are in your IT satisfaction improvement journey, it has something to offer.”
— Mark Smalley, lead editor ITIL® 4 High-velocity IT and content editor XLA® Pocketbook

Align client engineering and support teams to act on DEXscan Insights.

DEXshop aligns teams around a clear, actionable plan to reduce digital friction and improve business performance. Delivered virtually or in-person, from executive to full team workshops, with optional 1:1 coaching for leaders.

Who Benefits from DEXshop


Smaller organizations

Multi-function orgs that are struggling to speed business time-to-value.


Medium-sized functions

Firms whose product development and growth have reached a plateau.


Units in large enterprises

Leaders lagging in their transformation or looking to improve employee digital experience.

Find a Partner

 

Sample 2-day DEXshop Agenda

Day 1

  • What great digital employee experience does for employees, firms, and technology providers
  • Symptoms of digital employee experience problems
  • How co-creating with consumers builds trust and visibility
  • The 5 dimensions of employee digital experience and how to use them
  • Digital Friction: What it is, where it comes from, and how to resolve it.
  • How to discover employees needs, uncover what holds experience back, and recover organizational agility and advantage
  • Exercise: Troubleshooting common DEX problems

Day 2

  • Dealing with common challenges: ego, time, over-promising, etc.
  • Building tech solutions with employee digital experience as your compass
  • Components of experience: Value, Desired, and Actual perception measurements
  • Exercise: developing measurable improvements tied directly to employee digital experience
  • Exercise: creating a value proposition for an employee segment
  • Wrapping up: blue-printing employee digital experience capability

Work with an experienced DEX facilitator to turn insight into a practical roadmap.

Find a Partner

DEXscan™

The DEX Assessment™

AI assessment that builds a workgroup digital twin in 48 hours.

Explore DEXscan

DEXLR8™

The DEX Accelerator™

Speed and scale success with 12 weekly guidance sessions.

Explore DEXLR8