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"Stunning insights into the subject and all conveyed with a conversational style that has just carried me along."

—Bhupinder D'Mahi Investor, Entrepreneur, Independent Researcher

Take a Look Inside...

"Hank Marquis perfectly captures the subtle yet profound shift in thinking IT leaders need to make to deliver IT products and services that improve digital employee experience."

—Larry Cooper, Chief Strategy Officer, The Hive Professional Network

You Want to Deliver an Awesome Digital Workplace Experience — But How?

Forget everything you think you know about IT satisfaction. Successfully delivering IT solutions that mesh with business needs isn't a matter of ever more surveys. IT satisfaction is the foundation of everything we do in information and communication technology. It's the backbone of our IT strategy. Yet we don't have a defined approach for DOING it. At least not until now.

Learn How to Nail IT Satisfaction...

"This book is invaluable for any organization that provides services, aiding in understanding IT satisfaction and its components, determining the necessary service levels, and analyzing dissatisfaction beyond just using NPS questionnaires. It's particularly beneficial for those involved in digital strategy, business leadership, and transformation projects. I encourage my mentees to read it for its practical insights from an expert, not just theoretical knowledge."

—Luigi Ferri, ITIL Ambassador and founder of The ITSM Practice Podcast

"Hank knows his stuff – he's done his time. He has a clear and comprehensive vision of what IT satisfaction is, and what it is not. He cuts to the chase: no fluffy preamble but upbeat and actionable guidance, using cases to support his points. Hank makes bold assertions that will get you thinking. IT satisfaction improvement is a journey, and Completely Satisfied guides you step by step."

—Mark Smalley, lead editor ITIL© 4 High-velocity IT and content editor XLA© Pocketbook

Got questions? Please don't hesitate to contact me via email, or connect and chat with me directly on LinkedIn