Master the Completely Satisfied™ method with DEXfoundation™
The hands-on skills transfer program.
Sustain productivity by diagnosing enterprise application friction to recover lost value.
Solve digital investment and execution failures.
DEXfoundation introduces an end-to-end operating model for designing, delivering, and continually improving the Enterprise Application Experience.
Learn how to identify and eliminate the organizational root causes of value leakage, creating actionable solutions to boost ROI and execution success.
By the end of this program, you'll be equipped to:
- Diagnose the Frontline. Analyze frontline reality to pinpoint and prioritize the organizational root causes of execution failure.
- Apply Strategic Design. Align enterprise application delivery with leadership intent and frontline needs.
- Simplify Digital Workflows. Streamline complex processes by reconciling leadership intent with how work actually happens.
- Create Continuous Feedback Loops. Leverage frontline insights and forensic metrics (like XLAs) to sustain value realization.
- Protect Digital ROI. Establish healthier, more productive interactions with enterprise technology across your organization.
DEXfoundation is for leaders and teams who need to understand the critical concepts of experience management for high-stakes digital products and are ready to reclaim the promised value of their enterprise applications.
The Digital Experience Doctor™
Hank Marquis, PhD, FBCS, CITP
Digital Experience Psychometrician
"Hank is excellent. He's high energy, wickedly humorous, possesses a broad knowledge of many disciplines which contributes greatly to creating a credible, engaging, valuable learning experience."
— Daniel Gowen, Consultant, IT Methods Plus
Immerse yourself in real-world, forensic challenges.
Execution friction slows productivity and stalls digital investment. By tackling its organizational root causes through hands-on challenges, you'll uncover hidden improvement opportunities and growth.
This hands-on experience helps you identify and eliminate value leakage, boosting frontline performance, productivity, and value realization.
Get a practical, step-by-step approach to understand how application delivery shapes frontline reality—and why execution failures there quietly undermine digital investment long before leaders see the impact in results.
"Hank is a master communicator, a dynamic and energetic speaker, and a true subject matter expert."
— IT Operations Manager
"There was a lot of material, but Hank made it easily consumable."
— Product Manager
Transform experience management into high-value business capability.
Building your internal recovery capability starts with professional education workshops that:
- Teach forensic approaches and frameworks that you can use immediately.
- Introduce actionable tools that upskill your team to identify value leakage.
- Present real-world enterprise application failures and recoveries.
- Grasp the impact of execution friction on frontline productivity and operational capacity.
- Leverage frontline reality to uncover insights for recovering enterprise application ROI.
- Apply strategic design frameworks to align delivery with leadership intent.
- Convert forensic insights into actionable improvements for enterprise systems and services.
- Develop leadership strategies that prioritize frontline execution and drive results.
- Create tangible deliverables such as gap analyses and strategic recovery roadmaps.
Clinical insight into using experience as evidence—not opinion—to eliminate the Friction Tax.
"I have received rave reviews from the some of our sales teams as well."
— J. Lambert
Digital Employee Experience Certification Built on the Completely Satisfied™ Framework
DEXfoundation introduces an end-to-end operating model for designing, delivering, and continually improving Digital Employee Experience (DEX.) The course will help you to understand how:
- modern technology-dependent organizations operate
- DEX improves engagement, productivity, and value creation
- psychological principles guide digital employee experience
- to apply commonly used experience management terms and concepts
Exam Info
- Syllabus: 6 modules
- Exam: 40 multiple choice questions
- Approach: Pass/Fail
- Passing: 65% (26 of 40 correct)
- Duration: 60 minutes
- Structure: Closed book