Hello,
I'm happy to talk with anyone about Completely Satisfied, Hailee, digital transformation, workgroup digital twins, and the ideas behind all of them.

To get in touch, visit my contact page.

You're also welcome to explore the podcasts, conversations, and feedback below.

"Technostress, Part 1." Great conversation on the important topic of Techno-stress. Ken is so easy to talk with and never asks easy questions! Listen at kennethgonzalez.com

"Technostress, Part 2." The second half of a great conversation on Techno-stress with Ken Gonzalez. Listen at kennethgonzalez.com

Recording the Enterprise Digital Podcast was fun, insightful and I really enjoyed talking with Barclay and Ian. Listen at Apple

This is the first of a two-part series where we discuss Digital Employee Experience basics and why you should care. Listen at Spotify

Always fun to talk with Jeffrey! In this follow up podcast we dig deeper into the psychology of IT satisfaction. (But don't let that scare you!) Listen at Spotify

Industry Leaders

"Hank was a pleasure to work with. His work deals with topics central to IT management today."
—David Wagner, Editor, MIT Sloan Management Review

"Stunning insights into the subject and all conveyed with a conversational style that has just carried me along."
—Bhupinder D'Mahi, Investor, Entrepreneur, Independent Researcher

"In a crowded industry of IT consultants and analysts, Hank bridges operational expertise and thought leadership. His written work is clear, insightful, and counter-intuitive in the best way."
—Mike Drapeau, The Drapeau Group

"Hank Marquis perfectly captures the subtle yet profound shift in thinking IT leaders need to make to deliver IT products and services that improve digital employee experience."
—Larry Cooper, Chief Strategy Officer, The Hive Professional Network

Training & Events

"Engaging -- used personal anecdotes to illustrate points. Very energetic, highly knowledgeable."
—VA, USA

"Instructor was excellent at using real life stories to communicate concepts!"
—VA

"Fantastic and very thorough. Made himself available outside of class to provide even greater insight and assistance."
—R.H., Windward Consulting

"Amazing presenter"
—Attendee, Mohegan Sun Event Keynote

"This webcast rocks -- and we are only 10 minutes into it!"
—Participant comment, Web cast

"There was a lot of materials, but Hank made it easily consumable."
—Product Manager

"Hank is very enjoyable to listen to and learn from. I thought this would be boring, but he made it fun."
—Development Director, NYC, NY

Writing

"Hank pictured the problem-solving potential of design#code and let me put its creative power to work at Lowe's with a three-word agreement: innovation, discipline and trust. That became the way forward for the 'Infrastructure Experience of the Future'."
—Majid Iqbal, founder, design#code LLC

"Hank has provided me and my readers with invaluable insights into the inner workings of ITSM, BSM and ITIL. He is a very good writer and thinker who expresses ideas logically and coherently. I recommend Hank highly."
—Allen Bernard, Managing Editor, CIO Update.com

"I have recently read a few of your articles, and I find them to be very 'user friendly'... So, I extend a great big THANK YOU for your excellent articles."
—Charlene Fisher, TIAA-CREF

"Just read your latest - this one is fantastic and so true ... most seem not to get that the consequences of their actions create all sorts of unnecessary problems that should never have existed in the first place."
—Chief, Mid-Range Capacity Planning/Management

Executives

"Hank is a smart and passionate product leader. He takes risks, trusts his intuition, and delivers customer-focused products that create new markets."
—Omar Hussain, VP Marketing & Products, NuMega (later CEO, Imprivata)

"Hank is a strategic thinker, an innovator, and a creative leader who gets results. I give him my highest professional recommendation for any senior leadership role requiring transformation."
—Tom James, VP IT Operations, Lowe's

"Hank was responsible for all corporate activities along with setting our technology direction. He delivered everything on time and defect free, enabling me to meet my goals. Hank also played a key role in the successful sale of the company to a publisher in the book and software space."
—Rick Lemieux, President, Celexis

"Hank combines an unexcelled understanding of enterprise computing with excellent product design. He can explain anything to anybody — a rare talent."
—Linda Wink, CEO, Opticom

"Hank is a master communicator, a dynamic and energetic speaker, and a true subject matter expert. This is a rare and valuable combination."
—IT Operations Manager, NH

"Hank was consistent, process driven, more knowledgeable than most. Can we clone Hank?"
—Sr. Vice President, MA, USA

Individual Feedback

"Excellent job Hank!"
—M.B., OH

"I am very impressed…"
—Luke Rickey, Creation

"Thank you, this was more than worth my investment."
—Principal

"Hank is very helpful and knows this information inside and out!"
—D.C.

"Hank knew his material. He shared his experience to complement text materials."
—Development Director, NYC, NY

"You could tell he had the passion and belief in his subject matter…as well as the comfort level which he projected throughout his presentation."
—J. Lambert

On Products & Tools

"All in all...a very neat product...certainly helped me"
—Gunnar Syren, Datapoint

"As a professional developer...I would be lost without the help I have gotten from your tools"
—Michael Wilson, Alcon Laboratories, Inc.

"I think your product is great."
—Don Fief

"Fantastic Product!"
—Fitz Bush, Waters

"Your products are great!"
—Scott Stewart, Teacher's Pal, Inc.