Hands-On IT Experience Satisfaction Training!
Solve and Prevent Digital Transformation Challenges by Mastering Employee-Centered Approaches to IT Experience Satisfaction
Improve IT experience satisfaction fast. My course teaches key skills and hands-on methods to boost employee experience, productivity, and profits with digital workplace solutions. Includes a signed copy of Completely Satisfied.
Got questions? Let's talk! Contact me via email, or connect and chat with me on LinkedIn
"Hank was consistent, process-driven, more knowledgeable than most. Can we clone Hank?"
—Sr. Vice President, MA, USA
Skills You'll Gain
Learn how to identify and eliminate digital friction, creating actionable solutions to boost productivity, engagement, and organizational success.
How You'll Learn
By Immersing Yourself in Real-World, Hands-On Challenges
Digital friction slows productivity and blocks progress. By tackling its root causes through hands-on challenges, you'll uncover hidden opportunities for improvement and growth.
This hands-on experience helps you identify and eliminate digital friction, boosting employee satisfaction, productivity, and business agility.
"Hank is a master communicator, a dynamic and energetic speaker, and a true subject matter expert."
—IT Operations Manager
"Hank is excellent. He's high energy, wickedly humorous, and possesses a broad knowledge of many disciplines."
—Daniel Gowen, IT Methods Plus
What You'll Learn
How to Nail IT Satisfaction for Employee Experience, Productivity & Profits
- Grasp the impact of technostress and digital friction on employee productivity and well-being.
- Leverage employee feedback to uncover insights for improving digital workplace solutions.
- Apply human-centered frameworks to elevate employee satisfaction and experience quality.
- Convert insights into actionable improvements for technology, services, and solutions.
- Develop leadership strategies that prioritize employee needs and drive engagement.
- Create tangible deliverables such as gap analyses and solution prototypes.
"I have received rave reviews from the some of our sales teams as well."
—J. Lambert
"Fantastic Product!"
—Fitz Bush, Waters
5 Big Things You'll Do When You Finish Completely Satisfied
By the end of this program, you'll be equipped to:
- Diagnose Experience. Gather and analyze digital experience data to pinpoint and prioritize digital friction points in digital tools.
- Apply Human-Centered Design. Tailor IT solutions to meet employee needs with intuitive, user-friendly systems.
- Simplify Digital Workflows. Streamline complex processes by reducing unnecessary steps and simplifying interfaces.
- Create Continuous Feedback Loops. Leverage employee insights and metrics (like XLAs) to adapt systems for sustained satisfaction.
- Promote Digital Well-Being. Establish healthier, more productive interactions with technology across your organization.
"As a professional developer...I would be lost without the help I have gotten from your tools."
—Michael Wilson, Alcon Laboratories, Inc.