A HUMAN-CENTRIC APPROACH
Turn frontline experience into the evidence you need to move the needle.
Trade gut-feel sentiment for digital psychology to get a defensible recovery plan in under 48 hours.
Sentiment shows how workgroups feel. The digital psychology in Completely Satisfied™ shows what works, what doesn't, why, and how to fix it.
My approach to enterprise application recovery starts with five "simple" questions. Using a frontline human digital twins and agentic AI like Hailee™, you can answer these questions in seconds and begin identifying true organizational root cause in minutes, not months.
Assessment — Reveals why frontline reality deviates from your leadership intent.
Diagnosis — Quantifies what execution failure costs in value leakage terms.
Prognosis — Identifies where leadership intervention will have the greatest impact on ROI, measured against both internal goals and external baselines.
Prescription — Aligns leaders on the decisions required to fix the design and delivery of enterprise applications.
Recovery — Verifies that improvements hold and captured value does not fade over time.
Digital investment success needs a frontline with smooth, frictionless tech. Reducing execution friction helps meet board-level goals and improves value realization. My approach stops the 'rebooting' of digital problems by fixing the organizational root causes themselves. Hailee makes the value leakage visible, so you can stop managing symptoms and start leading with forensic evidence. Ask me how!
Click to zoom Approach.Today's AI and digital twin technology make it easier than ever to find and resolve the true root causes.

The Digital Experience Doctor™
Hank Marquis PhD, FBCS, CITP
Help for leaders of underperforming enterprise platforms.
As IT becomes a commodity, the importance of it actually increases... Success depends on taking control of the people and processes that ensure results.
Hank Marquis | Featured in MIT Sloan Management Review
“Hank Marquis perfectly captures the subtle yet profound shift in thinking IT leaders need to make to deliver IT products and services that improve digital employee experience.”
— Larry Cooper, Chief Strategy Officer, The Hive Professional Network
