I see what's killing your productivity and profits.
I know your metrics say things are fine, but results say otherwise.
I make invisible failures visible and measurable so your teams can fix them—fast.
Executive Leadership & Strategy
- VP & Team Manager: Led executive advisory teams managing ~$40MM portfolio for ~250 North American C-level and IT leaders.
- Global Analyst: Delivered high-stakes digital organizational strategy across the U.S., Canada, Australia, EU, Middle East, and South America.
- F-50 Transformation: Directed a 4,000+ staff DevSecOps shift for a major retailer; achieved +135% release velocity and 2x volume while reducing defects.
Innovation & Service Architecture
- U.S. CIO Asset Framework: Created the digital asset management framework adopted by the United States CIO. See the Memorandum.
- 700K User Architecture (NMCI): Consulted on the SLA measurement approach for the world's largest intranet.
- Global Partner Ecosystem: Scaled cloud integration for 2,000+ IBM partners across 14 countries in just 90 days. See the press release.
Entrepreneurship & Applied AI
- Successful Exits: Founded 5 high-tech ventures (4 as CEO/CTO) with 4 successful exits to global consultancies.
- AI/ML Pioneer: Built AI-driven SaaS tools to quantify Business Value at Risk (B/VAR) and optimize IT operations for Fortune 500 clients.
- Military Commendation: Decorated U.S. Army Signal Corps veteran; Honor Graduate in Cryptographic Systems.
The Digital Experience Doctor™
Hank Marquis, PhD, FBCS, CITP
Digital Experience Psychometrician
“Hank is a master communicator, a dynamic and energetic speaker, and a true subject matter expert. This is a rare and valuable combination.”
— IT Operations Manager, NH
From national security to the boardroom: finding the true root cause.
From ensuring national security to founding VC-backed startups, I saw the same pattern repeat for 25 years: brilliant leaders chasing tech problems instead of solving value problems. This is what I saw in digital transformations time and again, and what led me to write Completely Satisfied, develop workgroup digital twins, and create Hailee as an agentic AI solution to the problem.
I became obsessed with finding the root cause of these digital breakdowns. What I found was almost never technical—it was organizational. It wasn't a failure of competence or malice; it was a visibility failure.
Leaders were flying blind, with no way to see if their expensive solutions actually worked for the people using them. I realized then that 'UX' had hit its point of diminishing returns. Trying to solve the wrong problem by doubling down on the interface instead of the delivery. Real performance isn't about how a system looks—it's about how well it serves.
I wrote Completely Satisfied to provide the roadmap for using experience as evidence, not opinion. Then, I created Hailee—the accelerator that brings that roadmap to life in as little as 48 hours.
Global impact at scale.
Mission: To eliminate the Friction Tax by turning digital workplace experience into decision-grade evidence for change.
Vision: A world where technology serves the human workflow—driving measurable productivity, profit, and employee satisfaction.
Industry Recognition & Awards
About Hank Marquis
Hank Marquis helps leaders see where digital friction slows work down, why business value is lost, and what to do about it. His work makes the human side of technology visible, helps teams align around what matters, and supports leaders as they turn insight into real performance gains.
The comments below reflect that work.
“With the release of his new book Completely Satisfied, Hank has provided a detailed roadmap for IT leaders that is comprehensive, timely, and relevant. It's packed with decades of know-how and actionable guidance critical to moving from an issue-driven, reactive orientation to one that is proactive and entirely focused on delivering value to those that consume IT products and services.”
— Ken Gonzalez, IT Industry Advisor & Former Gartner Analyst
“Completely Satisfied is a welcome addition the limited number of books about capturing and improving digital employee experience. Wherever you are in your IT satisfaction improvement journey, it has something to offer.”
— Mark Smalley, lead editor ITIL® 4 High-velocity IT and content editor XLA® Pocketbook
Diagnosing Digital Friction and Seeing the Problem Clearly
"I have recently read a few of your articles, and I find them to be very 'user friendly'... So, I extend a great big THANK YOU for your excellent articles."
— Charlene Fisher, TIAA-CREF
"Just read your latest - this one is fantastic and so true ... most seem not to get that the consequences of their actions create all sorts of unnecessary problems that should never have existed in the first place."
— Chief, Mid-Range Capacity Planning/Management
"As a professional developer...I would be lost without the help I have gotten from your tools"
— Michael Wilson, Alcon Laboratories, Inc.
Aligning Teams Around Insight to Help Them Move Forward
"Engaging -- used personal anecdotes to illustrate points. Very energetic, highly knowledgeable."
— VA, USA
"Instructor was excellent at using real life stories to communicate concepts!"
— VA
"There was a lot of materials, but Hank made it easily consumable."
— Product Manager
Guiding Leaders to Results for Lasting Impact
"Hank is a strategic thinker, an innovator, and a creative leader who gets results. I give him my highest professional recommendation for any senior leadership role requiring transformation."
— Tom James, VP IT Operations, Lowe's
"Hank combines an unexcelled understanding of enterprise computing with excellent product design. He can explain anything to anybody — a rare talent."
— Linda Wink, CEO, Opticom
"Thank you, this was more than worth my investment."
— Principal